Understanding
  WebSphere Commerce product overview
  What's new in this release
  Changed functionality in this release
  Summary of changes
  WebSphere Commerce 5.6 - Supported prerequisites at release
  Business processes
    B2B direct
      B2B direct administration processes
        Business relationship management
          Manage customer contracts
            Create contract
              Approve contract
              Deploy contract
            Revise contract
              Approve contract
              Deploy contract
            Renew contract
              Approve contract
              Deploy contract
              Cancel contract
            Cancel contract
            Suspend contract
            Resume contract
            Perform emergency contract fix
          Manage business accounts
            Create business account
              Create buyer organization
                Approve or reject org Buyer
              Set business account details
                Set invoicing terms
                Set credit line terms
                Set display customization terms
            Monitor business account
              Revise contract
                Approve contract
                Deploy contract
              Update business account
                Set business account details
                  Set invoicing terms
                  Set credit line terms
                  Set display customization terms
              Delete business account
              Create contract
                Approve contract
                Deploy contract
            Update business account
              Set business account details
                Set invoicing terms
                Set credit line terms
                Set display customization terms
            Inquire about a business account
            Delete business account
            Manage Customer
              CSR-register customer to store
                Approve or reject user
              Self-register to store
                Approve or reject user
              CSR-manage profile
              Self-manage profile
              Create buyer organization
                Approve or reject org Buyer
              Administer member subsystem
                Audit user security
                Import member data
                Manage member groups
            Manage Buyer purchase orders
          Manage base contracts
            Create base contract
              Deploy contract
            Revise base contract
              Deploy contract
            Perform emergency contract fix
        Catalog management - B2B direct
          Prepare online catalog
            Merchandising
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Pricing
            Define display pages
            Develop sales catalog
            Create master catalog
              Develop catalog structure
              Develop products
              Load electronic catalog data
          Export catalog
          Define display pages
          Develop catalog structure
          Merchandising
          Pricing
          Develop sales catalog
          Develop products
          Introduce new product line
            Develop catalog structure
            Develop products
            Merchandising
            Pricing
            Develop sales catalog
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Define display pages
          Load electronic catalog data
          Manage product life cycle
            Announce product
              Develop products
              Define display pages
            Offer product for sale
              Merchandising
              Pricing
            Discontinue product
              Announce product
                Develop products
                Define display pages
              Define display pages
            Withdraw product
            Update product information
              Pricing
          Develop kits and bundles
            Develop configurable product
            Develop composite product
            Develop promotional package
          Work with auctions
            Manage Open Cry auctions
              Submit bids for Open Cry auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Sealed Bid auctions
              Submit bids for Sealed Bid auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Dutch auctions
              Submit bids for Dutch auction
              Close auction
              Place order for a winning bid
              Create Dutch auction
            Create auction style templates
            Create bid control rules
            Manage auction discussion messages
            Withdraw bids
            Bid on future Open Cry auctions
        Marketing
          Create customer segment
          Create e-mail activity
          Monitor campaigns
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Create promotion
          Create campaign
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Create creative content
          Create web activity
            Create promotion
            Create creative content
        Order management
          Process order end to end
            Fulfill orders
              Create pick batch
              Fulfill order externally
            Release to fulfillment
              Release items to fulfillment
              Check payment status
              Release items to fulfillment
            Capture and process order
              Capture order
              Process order
                Approve order
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Handle rejected order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Approve order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Handle rejected order
                Transfer order
                  Update order status
            Process pending payment auths
            Process shipped orders
              Capture payment
          Process backorders
            Allocate inventory
            Process order
              Approve order
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Handle rejected order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Approve order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Handle rejected order
              Transfer order
                Update order status
          Manage returns
            Update return
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return with prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return without prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Issue credit
              Perform disposition
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Issue credit
              Perform disposition
          Manage inventory
            Receive inventory
              Receive ad-hoc inventory
              Receive expected inventory
            Record inventory lost
            Reserve inventory
            Create expected inventory record
            Adjust inventory reservation
            Record inventory found
            Manage drop ship fulfillment center
            Manage adjust codes
            Release expired allocations
            Manage expected inventory records
            Request inventory updates
              Update inventory
            Update inventory
            Update expected inventory
          Manage orders
            Cancel stale orders
            Manage order approvals
              Handle rejected order
            Create customer order
              Place guest order for customer
                Check out items for customer
              Place order for customer
            Change customer order
            Transfer of orders to Marketplace
              Release to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
            Update order status
          Manage payments
            Manage payments requiring attention
              Work on payment
                Handle non-existing payment
                Handle capture failed payment
                Handle auth failed payment
                  Handle non-existing payment
            Manage payment batches
        Business intelligence
          Produce BI reports
          Analyze data
        Customer service
          CSR-register customer to store
            Approve or reject user
          CSR-manage profile
          Manage returns
            Update return
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return with prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return without prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Issue credit
              Perform disposition
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Issue credit
              Perform disposition
          Manage payments
            Manage payments requiring attention
              Work on payment
                Handle non-existing payment
                Handle capture failed payment
                Handle auth failed payment
                  Handle non-existing payment
            Manage payment batches
          Manage orders
            Cancel stale orders
            Manage order approvals
              Handle rejected order
            Create customer order
              Place guest order for customer
                Check out items for customer
              Place order for customer
            Change customer order
            Transfer of orders to Marketplace
              Release to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
            Update order status
          Manage customer care queue
          Manage customer care request
        Negotiations
          Work with auctions
            Manage Open Cry auctions
              Submit bids for Open Cry auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Sealed Bid auctions
              Submit bids for Sealed Bid auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Dutch auctions
              Submit bids for Dutch auction
              Close auction
              Place order for a winning bid
              Create Dutch auction
            Create auction style templates
            Create bid control rules
            Manage auction discussion messages
            Withdraw bids
            Bid on future Open Cry auctions
          Request for quote (RFQ)
            Single-seller RFQ
              Create RFQ request
                Specify RFQ negotiation details
              Respond to RFQ
                Draft RFQ response
                Approve RFQ response
              Close RFQ
              Select RFQ responses
              Process winning RFQ responses
            Special bid RFQ
              Create a special bid request
                Set special bid negotiation details
              Respond to special bid RFQ
                Draft special bid response
                Approve RFQ response
              Close RFQ
              Select RFQ responses
              Process winning RFQ responses
      B2B direct starter stores
        Shop at AdvancedB2BDirect
          Update personal profile (B2B Store)
          Customer manage order
            Reorder
              Price order
              Submit order
                Price order
            Cancel scheduled order
            Check order status
          Manage requisition list
            Add product to requisition list
              Find product (B2B Store)
            Update requisition list
          Order products (B2B Store)
            Submit order
              Price order
            Find product (B2B Store)
            Price order
          Reset password (B2B Store)
          Registration (B2B Store)
            Approve or reject Buyer
            Approve or reject buyer org
          Working with single seller RFQ
            Create RFQ request
              Specify RFQ negotiation details
            Close RFQ
            Select RFQ responses
            Process winning RFQ responses
        Shop at B2BDirect
          Update personal profile
            Create quick checkout profile
          Check order status
          Order products (B2BDirect)
            Find product (B2BDirect)
            Check out items (B2BDirect)
              Create quick checkout profile
          Reset password
          Find product (B2BDirect)
          Add item to requisition list
            Find product (B2BDirect)
            Check order status
          Update requisition list
        B2B direct starter store: Implementation details
        Advanced B2B direct starter store: Implementation details
      B2B direct solution
        B2B direct single site solution
          Set up online catalog
            Export catalog
            Manage product life cycle
              Announce product
                Develop products
                Define display pages
              Offer product for sale
                Merchandising
                Pricing
              Discontinue product
                Announce product
                  Develop products
                  Define display pages
                Define display pages
              Withdraw product
              Update product information
                Pricing
            Introduce new product line
              Develop catalog structure
              Develop products
              Merchandising
              Pricing
              Develop sales catalog
              Develop kits and bundles
                Develop configurable product
                Develop composite product
                Develop promotional package
              Define display pages
            Prepare online catalog
              Merchandising
              Develop kits and bundles
                Develop configurable product
                Develop composite product
                Develop promotional package
              Pricing
              Define display pages
              Develop sales catalog
              Create master catalog
                Develop catalog structure
                Develop products
                Load electronic catalog data
          Set up marketing and promotions
            Create customer segment
            Create campaign
              Create web activity
                Create promotion
                Create creative content
              Create e-mail activity
              Create web activity
                Create promotion
                Create creative content
            Monitor campaigns
              Create web activity
                Create promotion
                Create creative content
              Create e-mail activity
              Create web activity
                Create promotion
                Create creative content
            Create promotion
          Evaluate business results
            Analyze data
            Produce BI reports
          Order management
            Process order end to end
              Fulfill orders
                Create pick batch
                Fulfill order externally
              Release to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Capture and process order
                Capture order
                Process order
                  Approve order
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Request payment authorization
                    Prime payment
                    Check payment status
                    Prime payment
                    Check payment status
                  Handle rejected order
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Request payment authorization
                    Prime payment
                    Check payment status
                    Prime payment
                    Check payment status
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Approve order
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Handle rejected order
                  Transfer order
                    Update order status
              Process pending payment auths
              Process shipped orders
                Capture payment
            Process backorders
              Allocate inventory
              Process order
                Approve order
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Handle rejected order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Approve order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Handle rejected order
                Transfer order
                  Update order status
            Manage returns
              Update return
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Process return request
                  Approve return
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Process return request
                  Approve return
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Return without prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Issue credit
                Perform disposition
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Issue credit
                Perform disposition
            Manage inventory
              Receive inventory
                Receive ad-hoc inventory
                Receive expected inventory
              Record inventory lost
              Reserve inventory
              Create expected inventory record
              Adjust inventory reservation
              Record inventory found
              Manage drop ship fulfillment center
              Manage adjust codes
              Release expired allocations
              Manage expected inventory records
              Request inventory updates
                Update inventory
              Update inventory
              Update expected inventory
            Manage orders
              Cancel stale orders
              Manage order approvals
                Handle rejected order
              Create customer order
                Place guest order for customer
                  Check out items for customer
                Place order for customer
              Change customer order
              Transfer of orders to Marketplace
                Release to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
              Update order status
            Manage payments
              Manage payments requiring attention
                Work on payment
                  Handle non-existing payment
                  Handle capture failed payment
                  Handle auth failed payment
                    Handle non-existing payment
              Manage payment batches
          Set up inventory records
            Receive inventory
              Receive ad-hoc inventory
              Receive expected inventory
            Reserve inventory
            Adjust inventory reservation
            Create expected inventory record
            Manage drop ship fulfillment center
            Manage adjust codes
            Manage expected inventory records
          Shop at AdvancedB2BDirect
            Update personal profile (B2B Store)
            Customer manage order
              Reorder
                Price order
                Submit order
                  Price order
              Cancel scheduled order
              Check order status
            Manage requisition list
              Add product to requisition list
                Find product (B2B Store)
              Update requisition list
            Order products (B2B Store)
              Submit order
                Price order
              Find product (B2B Store)
              Price order
            Reset password (B2B Store)
            Registration (B2B Store)
              Approve or reject Buyer
              Approve or reject buyer org
            Working with single seller RFQ
              Create RFQ request
                Specify RFQ negotiation details
              Close RFQ
              Select RFQ responses
              Process winning RFQ responses
          Business relationship management
            Manage customer contracts
              Create contract
                Approve contract
                Deploy contract
              Revise contract
                Approve contract
                Deploy contract
              Renew contract
                Approve contract
                Deploy contract
                Cancel contract
              Cancel contract
              Suspend contract
              Resume contract
              Perform emergency contract fix
            Manage business accounts
              Create business account
                Create buyer organization
                  Approve or reject org Buyer
                Set business account details
                  Set invoicing terms
                  Set credit line terms
                  Set display customization terms
              Monitor business account
                Revise contract
                  Approve contract
                  Deploy contract
                Update business account
                  Set business account details
                    Set invoicing terms
                    Set credit line terms
                    Set display customization terms
                Delete business account
                Create contract
                  Approve contract
                  Deploy contract
              Update business account
                Set business account details
                  Set invoicing terms
                  Set credit line terms
                  Set display customization terms
              Inquire about a business account
              Delete business account
              Manage Customer
                CSR-register customer to store
                  Approve or reject user
                Self-register to store
                  Approve or reject user
                CSR-manage profile
                Self-manage profile
                Create buyer organization
                  Approve or reject org Buyer
                Administer member subsystem
                  Audit user security
                  Import member data
                  Manage member groups
              Manage Buyer purchase orders
            Manage base contracts
              Create base contract
                Deploy contract
              Revise base contract
                Deploy contract
              Perform emergency contract fix
          Negotiations
            Work with auctions
              Manage Open Cry auctions
                Submit bids for Open Cry auction
                Close auction
                Place order for a winning bid
                Create auction
              Manage Sealed Bid auctions
                Submit bids for Sealed Bid auction
                Close auction
                Place order for a winning bid
                Create auction
              Manage Dutch auctions
                Submit bids for Dutch auction
                Close auction
                Place order for a winning bid
                Create Dutch auction
              Create auction style templates
              Create bid control rules
              Manage auction discussion messages
              Withdraw bids
              Bid on future Open Cry auctions
          Customer service
            CSR-register customer to store
              Approve or reject user
            CSR-manage profile
            Manage returns
              Update return
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Process return request
                  Approve return
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Process return request
                  Approve return
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Return without prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Issue credit
                Perform disposition
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Issue credit
                Perform disposition
            Manage payments
              Manage payments requiring attention
                Work on payment
                  Handle non-existing payment
                  Handle capture failed payment
                  Handle auth failed payment
                    Handle non-existing payment
              Manage payment batches
            Manage orders
              Cancel stale orders
              Manage order approvals
                Handle rejected order
              Create customer order
                Place guest order for customer
                  Check out items for customer
                Place order for customer
              Change customer order
              Transfer of orders to Marketplace
                Release to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
              Update order status
            Manage customer care queue
            Manage customer care request
        B2B direct Ex-Sites solution
          Evaluate Ex-Sites business results
            Analyze data
            Produce BI reports
          Set up Ex-Sites for geographies
            Create B2B direct Ex-Site
            Register Ex-Site administrator
          Manage B2B direct Ex-Site
            Setup B2B direct Ex-Site catalog
              B2B direct Ex-Site pricing
              Define display pages
              Merchandising
            Set up marketing and promotions
              Create customer segment
              Create campaign
                Create web activity
                  Create promotion
                  Create creative content
                Create e-mail activity
                Create web activity
                  Create promotion
                  Create creative content
              Monitor campaigns
                Create web activity
                  Create promotion
                  Create creative content
                Create e-mail activity
                Create web activity
                  Create promotion
                  Create creative content
              Create promotion
            Setup inventory records
              Receive inventory
                Receive ad-hoc inventory
                Receive expected inventory
              Reserve inventory
              Adjust inventory reservation
              Create expected inventory record
              Manage drop ship fulfillment center
              Manage adjust codes
              Manage expected inventory records
            Shop at B2B direct Ex-Site
              Update personal profile (B2B Store)
              Manage requisition list
                Add product to requisition list
                  Find product (B2B Store)
                Update requisition list
              Order products (B2B Store)
                Submit order
                  Price order
                Find product (B2B Store)
                Price order
              Reset password (B2B Store)
              Registration (B2B Store)
                Approve or reject Buyer
                Approve or reject buyer org
              Customer manage order
                Reorder
                  Price order
                  Submit order
                    Price order
                Cancel scheduled order
                Check order status
              Working with single seller RFQ
                Create RFQ request
                  Specify RFQ negotiation details
                Close RFQ
                Select RFQ responses
                Process winning RFQ responses
            Negotiations
              Work with auctions
                Manage Open Cry auctions
                  Submit bids for Open Cry auction
                  Close auction
                  Place order for a winning bid
                  Create auction
                Manage Sealed Bid auctions
                  Submit bids for Sealed Bid auction
                  Close auction
                  Place order for a winning bid
                  Create auction
                Manage Dutch auctions
                  Submit bids for Dutch auction
                  Close auction
                  Place order for a winning bid
                  Create Dutch auction
                Create auction style templates
                Create bid control rules
                Manage auction discussion messages
                Withdraw bids
                Bid on future Open Cry auctions
            Business relationship management
              Manage customer contracts
                Create contract
                  Approve contract
                  Deploy contract
                Revise contract
                  Approve contract
                  Deploy contract
                Renew contract
                  Approve contract
                  Deploy contract
                  Cancel contract
                Cancel contract
                Suspend contract
                Resume contract
                Perform emergency contract fix
              Manage business accounts
                Create business account
                  Create buyer organization
                    Approve or reject org Buyer
                  Set business account details
                    Set invoicing terms
                    Set credit line terms
                    Set display customization terms
                Monitor business account
                  Revise contract
                    Approve contract
                    Deploy contract
                  Update business account
                    Set business account details
                  Delete business account
                  Create contract
                    Approve contract
                    Deploy contract
                Update business account
                  Set business account details
                    Set invoicing terms
                    Set credit line terms
                    Set display customization terms
                Inquire about a business account
                Delete business account
                Manage Customer
                  CSR-register customer to store
                    Approve or reject user
                  Self-register to store
                    Approve or reject user
                  CSR-manage profile
                  Self-manage profile
                  Create buyer organization
                    Approve or reject org Buyer
                  Administer member subsystem
                    Audit user security
                    Import member data
                    Manage member groups
                Manage Buyer purchase orders
              Manage base contracts
                Create base contract
                  Deploy contract
                Revise base contract
                  Deploy contract
                Perform emergency contract fix
            Customer service
              CSR-register customer to store
                Approve or reject user
              CSR-manage profile
              Manage returns
                Update return
                  Return with prior approval
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Add ad-hoc items to return request
                    Return goods
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Return goods
                  Process return request
                    Approve return
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Return with prior approval
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Add ad-hoc items to return request
                    Return goods
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Return goods
                  Process return request
                    Approve return
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Return without prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Issue credit
                  Perform disposition
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Issue credit
                  Perform disposition
              Manage payments
                Manage payments requiring attention
                  Work on payment
                    Handle non-existing payment
                    Handle capture failed payment
                    Handle auth failed payment
                Manage payment batches
              Manage orders
                Cancel stale orders
                Manage order approvals
                  Handle rejected order
                Create customer order
                  Place guest order for customer
                    Check out items for customer
                  Place order for customer
                Change customer order
                Transfer of orders to Marketplace
                  Release to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                Update order status
              Manage customer care queue
              Manage customer care request
            Order management
              Process order end to end
                Fulfill orders
                  Create pick batch
                  Fulfill order externally
                Release to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Capture and process order
                  Capture order
                  Process order
                    Approve order
                    Try to release order to fulfillment
                    Preprocess order
                    Request payment authorization
                    Handle rejected order
                    Preprocess order
                    Request payment authorization
                    Try to release order to fulfillment
                    Preprocess order
                    Approve order
                    Preprocess order
                    Try to release order to fulfillment
                    Handle rejected order
                    Transfer order
                Process pending payment auths
                Process shipped orders
                  Capture payment
              Process backorders
                Allocate inventory
                Process order
                  Approve order
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Request payment authorization
                    Prime payment
                    Check payment status
                    Prime payment
                    Check payment status
                  Handle rejected order
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Request payment authorization
                    Prime payment
                    Check payment status
                    Prime payment
                    Check payment status
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Approve order
                  Preprocess order
                    Handle prepared order expiry
                    Allocate and backorder inventory
                  Try to release order to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                  Handle rejected order
                  Transfer order
                    Update order status
              Manage returns
                Update return
                  Return with prior approval
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Add ad-hoc items to return request
                    Return goods
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Return goods
                  Process return request
                    Approve return
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Return with prior approval
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Add ad-hoc items to return request
                    Return goods
                    Process return request
                    Add order items to return request
                    Determine refund method
                    Return goods
                  Process return request
                    Approve return
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Return with prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Return goods
                    Issue credit
                    Perform disposition
                    Receive returned goods
                Return without prior approval
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Add ad-hoc items to return request
                  Issue credit
                  Perform disposition
                  Process return request
                    Approve return
                  Add order items to return request
                  Determine refund method
                  Issue credit
                  Perform disposition
              Manage inventory
                Receive inventory
                  Receive ad-hoc inventory
                  Receive expected inventory
                Record inventory lost
                Reserve inventory
                Create expected inventory record
                Adjust inventory reservation
                Record inventory found
                Manage drop ship fulfillment center
                Manage adjust codes
                Release expired allocations
                Manage expected inventory records
                Request inventory updates
                  Update inventory
                Update inventory
                Update expected inventory
              Manage orders
                Cancel stale orders
                Manage order approvals
                  Handle rejected order
                Create customer order
                  Place guest order for customer
                    Check out items for customer
                  Place order for customer
                Change customer order
                Transfer of orders to Marketplace
                  Release to fulfillment
                    Release items to fulfillment
                    Check payment status
                    Release items to fulfillment
                Update order status
              Manage payments
                Manage payments requiring attention
                  Work on payment
                    Handle non-existing payment
                    Handle capture failed payment
                    Handle auth failed payment
                Manage payment batches
          Set up enterprise customer Ex-Site
            Create B2B direct Ex-Site
            Register Ex-Site administrator
          Set up global marketing campaigns
            Create customer segment
            Create campaign
              Create web activity
                Create promotion
                Create creative content
              Create e-mail activity
              Create web activity
                Create promotion
                Create creative content
            Monitor campaigns
              Create web activity
                Create promotion
                Create creative content
              Create e-mail activity
              Create web activity
                Create promotion
                Create creative content
          Set up base contracts
            Create contract
              Approve contract
              Deploy contract
          Set up Ex-Sites master catalog
            Manage product life cycle
              Announce product
                Develop products
                Define display pages
              Offer product for sale
                Merchandising
                Pricing
              Discontinue product
                Announce product
                  Develop products
                  Define display pages
                Define display pages
              Withdraw product
              Update product information
                Pricing
            Introduce new product line
              Develop catalog structure
              Develop products
              Merchandising
              Pricing
              Develop sales catalog
              Develop kits and bundles
                Develop configurable product
                Develop composite product
                Develop promotional package
              Define display pages
            Create master catalog
              Develop catalog structure
              Develop products
              Load electronic catalog data
            Export catalog
    Consumer direct
      Consumer direct administration processes
        Marketing
          Create customer segment
          Create e-mail activity
          Monitor campaigns
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Create promotion
          Create campaign
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Create creative content
          Create web activity
            Create promotion
            Create creative content
        Merchandise management
          Export catalog
          Introduce new product line
            Develop catalog structure
            Develop products
            Merchandising
            Pricing
            Develop sales catalog
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Define display pages
          Load electronic catalog data
          Prepare online catalog
            Merchandising
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Pricing
            Define display pages
            Develop sales catalog
            Create master catalog
              Develop catalog structure
              Develop products
              Load electronic catalog data
          Manage product life cycle
            Announce product
              Develop products
              Define display pages
            Offer product for sale
              Merchandising
              Pricing
            Discontinue product
              Announce product
                Develop products
                Define display pages
              Define display pages
            Withdraw product
            Update product information
              Pricing
          Develop products
          Develop sales catalog
          Pricing
          Merchandising
          Develop kits and bundles
            Develop configurable product
            Develop composite product
            Develop promotional package
          Develop catalog structure
          Define display pages
          Work with auctions
            Manage Open Cry auctions
              Submit bids for Open Cry auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Sealed Bid auctions
              Submit bids for Sealed Bid auction
              Close auction
              Place order for a winning bid
              Create auction
            Manage Dutch auctions
              Submit bids for Dutch auction
              Close auction
              Place order for a winning bid
              Create Dutch auction
            Create auction style templates
            Create bid control rules
            Manage auction discussion messages
            Withdraw bids
            Bid on future Open Cry auctions
        Order management
          Process order end to end
            Fulfill orders
              Create pick batch
              Fulfill order externally
            Release to fulfillment
              Release items to fulfillment
              Check payment status
              Release items to fulfillment
            Capture and process order
              Capture order
              Process order
                Approve order
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Handle rejected order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Approve order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Handle rejected order
                Transfer order
                  Update order status
            Process pending payment auths
            Process shipped orders
              Capture payment
          Process backorders
            Allocate inventory
            Process order
              Approve order
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Handle rejected order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Approve order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Handle rejected order
              Transfer order
                Update order status
          Manage returns
            Update return
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return with prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return without prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Issue credit
              Perform disposition
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Issue credit
              Perform disposition
          Manage inventory
            Receive inventory
              Receive ad-hoc inventory
              Receive expected inventory
            Record inventory lost
            Reserve inventory
            Create expected inventory record
            Adjust inventory reservation
            Record inventory found
            Manage drop ship fulfillment center
            Manage adjust codes
            Release expired allocations
            Manage expected inventory records
            Request inventory updates
              Update inventory
            Update inventory
            Update expected inventory
          Manage orders
            Cancel stale orders
            Manage order approvals
              Handle rejected order
            Create customer order
              Place guest order for customer
                Check out items for customer
              Place order for customer
            Change customer order
            Transfer of orders to Marketplace
              Release to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
            Update order status
          Manage payments
            Manage payments requiring attention
              Work on payment
                Handle non-existing payment
                Handle capture failed payment
                Handle auth failed payment
                  Handle non-existing payment
            Manage payment batches
        Business intelligence
          Produce BI reports
          Analyze data
        Customer management
          CSR-register customer to store
            Approve or reject user
          Self-register to store
            Approve or reject user
          CSR-manage profile
          Self-manage profile
          Administer member subsystem
            Audit user security
            Import member data
            Manage member groups
        Customer service
          CSR-register customer to store
            Approve or reject user
          CSR-manage profile
          Manage returns
            Update return
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return with prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return without prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Issue credit
              Perform disposition
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Issue credit
              Perform disposition
          Manage payments
            Manage payments requiring attention
              Work on payment
                Handle non-existing payment
                Handle capture failed payment
                Handle auth failed payment
                  Handle non-existing payment
            Manage payment batches
          Manage orders
            Cancel stale orders
            Manage order approvals
              Handle rejected order
            Create customer order
              Place guest order for customer
                Check out items for customer
              Place order for customer
            Change customer order
            Transfer of orders to Marketplace
              Release to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
            Update order status
          Manage customer care queue
          Manage customer care request
      Consumer direct starter stores
        Shop at ConsumerDirect
          Create wish list
            Find product (ConsumerDirect)
          Send wish list
          Update personal profile
            Create quick checkout profile
          Check order status
          Register with the store
          Order products (ConsumerDirect)
            Find product (ConsumerDirect)
          Reset password
          Find product (ConsumerDirect)
      Consumer direct starter store: Implementation details
      Consumer direct solution
        Set up online catalog
          Export catalog
          Manage product life cycle
            Announce product
              Develop products
              Define display pages
            Offer product for sale
              Merchandising
              Pricing
            Discontinue product
              Announce product
                Develop products
                Define display pages
              Define display pages
            Withdraw product
            Update product information
              Pricing
          Introduce new product line
            Develop catalog structure
            Develop products
            Merchandising
            Pricing
            Develop sales catalog
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Define display pages
          Prepare online catalog
            Merchandising
            Develop kits and bundles
              Develop configurable product
              Develop composite product
              Develop promotional package
            Pricing
            Define display pages
            Develop sales catalog
            Create master catalog
              Develop catalog structure
              Develop products
              Load electronic catalog data
        Set up marketing and promotions
          Create customer segment
          Create campaign
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Monitor campaigns
            Create web activity
              Create promotion
              Create creative content
            Create e-mail activity
            Create web activity
              Create promotion
              Create creative content
          Create promotion
        Evaluate business results
          Analyze data
          Produce BI reports
        Order management
          Process order end to end
            Fulfill orders
              Create pick batch
              Fulfill order externally
            Release to fulfillment
              Release items to fulfillment
              Check payment status
              Release items to fulfillment
            Capture and process order
              Capture order
              Process order
                Approve order
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Handle rejected order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Request payment authorization
                  Prime payment
                    Process payment method
                  Check payment status
                  Prime payment
                    Process payment method
                  Check payment status
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Approve order
                Preprocess order
                  Handle prepared order expiry
                  Allocate and backorder inventory
                    Allocate inventory
                Try to release order to fulfillment
                  Release items to fulfillment
                  Check payment status
                  Release items to fulfillment
                Handle rejected order
                Transfer order
                  Update order status
            Process pending payment auths
            Process shipped orders
              Capture payment
          Process backorders
            Allocate inventory
            Process order
              Approve order
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Handle rejected order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Request payment authorization
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
                Prime payment
                  Process payment method
                    Prime payment for credit card
                    Prime payment for ACH
                    Prime payment for check
                    Prime payment for manual offline
                Check payment status
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Approve order
              Preprocess order
                Handle prepared order expiry
                Allocate and backorder inventory
                  Allocate inventory
              Try to release order to fulfillment
                Release items to fulfillment
                Check payment status
                Release items to fulfillment
              Handle rejected order
              Transfer order
                Update order status
          Manage returns
            Update return
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Return with prior approval
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Add ad-hoc items to return request
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
                Process return request
                  Approve return
                Add order items to return request
                Determine refund method
                Return goods
                  Issue credit
                  Perform disposition
                  Receive returned goods
              Process return request
                Approve return
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
            Return with prior approval
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Add ad-hoc items to return request
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods
              Process return request
                Approve return
              Add order items to return request
              Determine refund method
              Return goods
                Issue credit
                Perform disposition
                Receive returned goods